Public House General Manager

You are…

Positive, engaged, skilled and experienced food and beverage industry leader.  Whether your experience is primarily in a high-volume restaurant or bar, brewery taproom, or winery tasting room, you are a professional who thrives on building community by creating great experiences for guests.  Your high standard for engaging and serving guests requires meticulous staff training and consistent support of staff to maintain standards.  You are stoked to be a hospitality professional and excited to work for a company where your leadership and creative problem-solving skills are valued and supported.

We are…

A community inspired small batch brewing company with an 18-year history, one production brewing facility, and two (nearly three) unique taprooms.  We’re past the stage of wanting to be a really big craft brewery because we’ve found real creative freedom at a sweet spot between 4,000 and 6,000 Beer-Barrels (BBLs) of annual production.   With 50% to 75% of this volume moving directly to beer-drinkers through our taprooms, we interact directly with our market and optimize our beer selection to meet their current and future needs.  We love our work making and selling beer, creating and sharing great beer experiences.

Position Objective:

The General Manager role is critical to the success of the Oakshire Public House. The Public House General Manager (GM) will be a key member of a small, multifaceted team within an entrepreneurial company, and will need to provide exceptional leadership to the Public House team while efficiently executing the direct duties and responsibilities of the position. The Public House GM must have a comprehensive understanding of all Public House facilities and equipment and will work directly with Oakshire’s Taproom Director to ensure the Public House meets its Key Performance Indicators (KPIs) and provides the highest quality atmosphere and service.

Duties and Responsibilities:

Public House Management duties

• Work a consistent schedule, Monday to Friday of each week.
• 100% competence in and execution to the highest possible standards of:
  • Public House team Duties and Responsibilities (as listed in the Public House Pubtender job description);
  • Public House team Required Skills and Traits;
  • Public House programs (see below);
  • Public House facilities, equipment and tools; and
  • Organization, planning and managing a successful Public House business.
• Communicate clearly, concisely, and accurately with Public House staff and Oakshire’s Taproom Director and administrative staff to ensure efficient operations.
• Recruit, train, schedule and retain exceptional Public House staff.
• Work with Public House Pubtender staff to plan and execute exceptional programs, including:
  • Beer release program;
  • Food cart program;
  • Live music and entertainment program;
  • Donations and partnership programs, Oakshire Inspires Program; and
  • Effective advertising and social media program

Events

• Aid in the planning and execution of Public House and other on-site and off-site events with Oakshire staff and partners
• Work with Sales Director to coordinate Pubtender Brand Ambassador Program.

Operations

• Ensure complete and accurate cash-out procedures and end of day sales transactions via the Square POS systems, while working with accountants to communicate discrepancies and anomalies.
• Ensure complete understanding and execution of the Untappd system to update beer menu online, on display, on paper, and in POS.
• Schedule and ensure complete cleaning tasks in accordance with duty rosters and cleaning standards.
• Promote and practice the highest-level of health and safety standards.
• Inventory and procurement management for beer, other alcoholic and non-alcoholic beverages, food, supplies, printed items and promotional materials.

Business & administration duties

• Assist in leading the Oakshire Public House as a distinct business unit.
• Work with the Taproom Director develop and execute Annual Business Plans.
• Report weekly sales figures and other Key Performance Indicators.

Schedule

The General Manager will work the below schedule, which may be adjusted over time at the direction of Oakshire’s Leadership Team.

• Saturday and Sunday: off unless covering planned or unplanned absences, which the General Manager should strive to minimize.
• Monday: Office work, 10am to 6pm
• Tuesday: Pubtender closing shift (“Close”), 4pm to 11:30pm
• Wednesday: Pubtender float shift, 3pm to slow
• Thursday: Pubtender opening shift (“Open”), 10am to 6pm
• Friday: Office work, 10am to 6pm

Note: While working Pubtender shifts (both those outlined in the above weekly schedule and those that arise from planned or unplanned absences), the GM will perform the duties of a Pubtender, providing personal service to patrons as the principal function of that shift and, therefore, will receive tips for that shift.

Required Skills and Traits

• Lead the Public House team by example, including modeling and maintaining at all times the Required Skills and Traits of Oakshire’s Public House Pubtenders and adeptly executing Pubtenders’ Duties and Responsibilities.
• Healthy interest in, and knowledge of beer, beer styles, off flavors and production methods; and desire to continually expand such knowledge.
• Unwavering positive attitude and commitment to serving the highest quality beer.
• Motivated, hard-working, and demonstrated ability to learn and follow standard operating procedures and schedules.
• Exceptional verbal, non-verbal and written communication skills. Non-verbal communication skills include tone, eye contact, personal presentation and other attributes.
• Ability to work independently and as part of a team.
• Ability to efficiently manage competing priorities throughout the day while minimizing transition time between tasks, while maintaining priority focus on providing an exceptional customer experience.
• Ability to recognize and anticipate reaction to and perception of one’s own communications and the communications of others.
• Ability to learn and follow comprehensive hazard and safety programs.
• Ability and willingness to work a flexible schedule including day, swing or night shifts.
• Stand and work on feet for over 8 hours at a time.
• Ability to work in a public environment with alcohol service and robust noise levels.
• Working knowledge of local, state, and federal rules and regulations for the sale and distribution of alcohol.

Required Minimum Qualifications & Experience

• Minimum five years of restaurant or bar customer service experience.
• Minimum two years of restaurant or bar management and direct employee supervision.
• Experience working both restaurant front and back of house.
• Experience administering, operating and training on a POS system.
• Oregon Food Handlers Certification
• OLCC Servers Permit
• Cicerone Server Certification

Physical Demands

The following physical demands are representative of those that must be met by an employee in the position described to perform the position’s essential functions.  Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.  Those physical demands include:

• Frequently sit, stand, walk, reach with hands and arms, climb or balance, talk and hear, and stoop, kneel, crouch and crawl.
• Ability to lift and move up to 75 pounds and move kegs which may weigh up to 165 pounds using traditional lifting methods.
• Ability to be frequently exposed to wet conditions, strong and sometimes disagreeable odors and work with various chemicals safely and per standardized operating procedures.
• Ability to work near moving mechanical parts, to work in a moderate noise level using hearing protection, and to work in a cold environment.

Compensation and Benefits

Oakshire offers competitive wages consistent with experience level.  Oakshire also offers a robust benefits package for full-time employees which includes:

• Health insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short-term and Long-term Disability Insurance
• 401(k) Retirement Plan + employer matching
• Employee discounts
• Shift pints for employee and significant other
• Paid time off
• 6 paid holidays per year

Submit Resume and Cover Letter Here