April 27, 2022

Beer Hall Pubtender

Location
Portland, OR

Supervisor
Beer Hall General Manager

Team
Oakshire Beer Hall

Oakshire employee classification
Part-time; hourly at-will employment

Salary
$14/hr + tips

You are… 

Positive, responsible and engaging.  You have experience in food and beverage service, or have customer service skills and a desire to learn.   You have a healthy interest in craft beer and you’re particularly interested in working for a company that makes its own products.  Maybe you already know and love Oakshire, or you perhaps you already work here!  You are flexible, can work well as a part of a team and individually.  You feel confident engaging customers, and have experience creating positive guest experiences.  You have basic cooking skills and you’re willing to work a mix of shifts in the kitchen and bar shifts.

We are…

A community inspired small batch brewing company with a 15-year history, one production brewing facility, and two unique taprooms.  We’re past the stage of wanting to be a really big craft brewery because we’ve found real creative freedom at a sweet spot between 5,000 and 10,000 beer-barrels (BBLs) of annual production, with significant volume moving directly to consumers through our taprooms.  We’re a creative, team-oriented, maker-driven company that strives to create great beer experiences that include food, entertainment, comfortable environment, friendly staff, and Oakshire beer.

Position Overview: 

Oakshire exists to create and share great beer experiences. As a Pubtender at the Oakshire Beer Hall, you will work as a part of a team to create a positive experience for all Oakshire guests. Pubtenders have a guest-first focus and perform a variety of tasks that include welcoming, educating, serving beer, and preparing food for guests.

Duties and Responsibilities:

Brewfare Kitchen

  • Have an understanding of basic cooking principals.
  • Be able to read/understand/speak English instructions.
  • Have a commitment to consistently creating high quality food items while following easy to read instructions/recipes.
  • Maintain a clean workspace.
  • Perform basic food preparation tasks to specifications.

Customer Service

  • Provide friendly, knowledgeable, and comfortable customer service to all guests.
  • Greet all guests with enthusiasm and friendliness, and provide a great beer experience.
  • Clearly communicate current information on Beer Hall processes with all guests, including offering a clear description of ordering systems.
  • Clearly communicate beer information – styles, descriptions, and background to customers.
  • Accurately and enthusiastically talk about Oakshire’s beers, people, processes, and company history.
  • Be kind, patient, positive, and ready to serve.
  • Prepare & serve all beverages in a manner consistent with Oakshire, local, state, and federal standards and laws.

Beer Hall Operations

  • Arrive on time and ready to work for all scheduled shifts.
  • Thoroughly understand the importance of meticulous hand hygiene, with use of frequent and proper hand washing.
  • Execute the Oakshire Beer Hall service program, which provides a comfortable, beer-drinking establishment loved by the Oakshire community near and far.
  • Understand and execute all Stand Operating Procedures (SOPs) at all times.
  • Operate the Point of Sale (“POS”) system in an accurate and efficient manner.
  • Clearly communicate current health and safety information with all guests, as pertinent to their experience at the Beer Hall.
  • Understand and enforce physical/social distancing rules, as well as mask requirements, in a kind but firm manner.
  • Prepare work area for opening and closing, following all items on daily checklists.
  • Complete side work as time is available, following daily checklists.
  • Complete cleaning tasks in accordance with duty rosters and cleaning standards.

Beer2go, kegs and merchandise at the Oakshire Beer Hall

  • Have a thorough understanding of processes for all beer2go sales, including filling corn kegs and selling packaged beer, merchandise, and kegs.
  • Properly complete all OLCC keg-sales paperwork and keg deposit/return functions.
  • Actively engage verbally with customers while maintaining appropriate distance at all times.
  • Kindly educate and direct donation and sponsorship requests to Oakshire’s website.

Additional responsibilities as assigned by Supervisor.

Required Skills and Traits

Performance of this job will be reviewed in light of ability to maintain the following:

  • Healthy interest in and knowledge of artisan beer.
  • Motivated, hard-working, and demonstrated ability to learn and follow standard operating procedures and schedules.
  • Flexible and willing to embrace frequent changes as they come, with the utmost positivity.
  • Ability to learn, understand, and prioritize comprehensive hazard and safety programs, and current procedures related to COVID-19.
  • Desire to expand knowledge about artisan beer and brewing production, especially as it pertains to Oakshire, and to actively engage in on-site continuing education.
  • Unwavering positive attitude and commitment to creating and sharing great beer experiences.
  • Exceptional verbal, non-verbal, and written communication skills.  Non-verbal communication skills include tone, timing, eye contact, and personal presentation.
  • Ability to work independently and as part of a team. Ability to work closely, but safely, with fellow team-members, supporting each other as needed.
  • Ability to efficiently manage competing priorities throughout the day, minimizing transition time between tasks— while maintaining priority focus on each guest’s experience.
  • Ability to recognize and anticipate reaction to and perception of one’s own communications and the communications of others.
  • Ability and willingness to work a flexible schedule including day, swing, or night shifts.
  • Ability to stand and work on feet for over 8 hours at a time.
  • Ability to work in a loud environment with alcohol service.
  • Follow all Federal, State, and local laws.
  • Follow all guidelines in the Oakshire Employee Handbook.

Required Minimum Qualifications & Experience

  • One year of customer service experience (three years preferred)
  • OLCC Servers Permit
  • Weekend Availability (Friday, Saturday, Sunday) required. Flexibility in schedule with availability to cover shifts on short notice desired.
  • Valid Oregon Driver License and clean driving record

Physical Demands

The following physical demands are representative of those that must be met by an employee in the position described to perform the position’s essential functions.  Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.  Those physical demands include:

  • Frequently sit, stand, walk, reach with hands and arms, climb or balance, talk and hear, and stoop, kneel, crouch and crawl.
  • Ability to lift and move up to 75 pounds and move kegs which may weigh up to 165 pounds using traditional lifting methods.
  • Ability to be frequently exposed to wet conditions, strong and sometimes disagreeable odors, and work with various chemicals safely and per standardized operating procedures.
  • Ability to work near moving mechanical parts, to work in a moderate noise level using hearing protection, and to work in a cold environment.

Part-time Benefits Include:

  • 401(k) Retirement Plan + Employer matching
  • Employee discounts
  • Paid time off
  • 6 paid holidays per year

We’re excited to meet you!  Oakshire Brewing is proud to be an equal opportunity employer of all qualified individuals. We will consider all people – minorities, women, veterans, and individuals with disabilities no matter their sexual orientation or gender identity.

Submit Resume and Cover Letter Here

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